Privacy Policy

Last updated: 07/12/2026

This Privacy Policy explains how Octo Creative Technology LLC ("OctoRig," "we," "us," or "our") collects, uses, and protects your information when you use the OctoRig desktop application, firmware, controller hardware, and the octorig.com website (together, the "Services"). By using the Services you agree to this policy.

1. Who We Are

OctoRig is a product of Octo Creative Technology LLC. For any privacy questions, contact us at Support@octorig.com.

2. Information We Collect

Information you provide

  • Account information — when you create an account, we collect your email address and authentication credentials (managed through our authentication provider).
  • Content you create — light shows, effects, palettes, and related project data you choose to save to the cloud, along with any "baked" audio-analysis data associated with a published show.
  • Orders & purchases — when you buy hardware, our e-commerce provider (Shopify) collects your name, shipping/billing address, contact details, and payment information to fulfill your order. We do not see or store your full payment-card details.
  • Support communications — messages you send us by email or community channels.

Information collected automatically

  • Usage & device data — basic technical information such as app version, operating system, and error/diagnostic logs used to keep the Services working.
  • Website cookies — our website and store use cookies for essential functionality, cart/checkout, and (where enabled) analytics. You can control non-essential cookies through the banner or your browser settings.

Audio

OctoRig reacts to audio to drive lighting effects. Audio is processed locally on your computer in real time to generate lighting data. When you "bake" a show, we store the resulting lighting/analysis data (not a recording of your microphone or a copy of copyrighted audio) so the show can be replayed. We do not record, upload, or store raw microphone audio.

Offline / hotspot use. When you control the controller over its own Wi-Fi hotspot or a direct USB-C connection, lighting control and audio processing happen entirely on your local device and the controller — no show data leaves your computer unless you choose to sign in and sync to the cloud.

3. How We Use Your Information

  • To provide, operate, and maintain the Services (accounts, cloud sync, show library, updates).
  • To process and ship hardware orders.
  • To respond to support requests and communicate important notices.
  • To fix bugs, improve features, and keep the Services secure.
  • To comply with legal obligations.

We do not sell your personal information.

4. Third-Party Services

We rely on trusted third parties to run the Services. Each processes data under its own privacy policy:

  • Supabase — cloud database, authentication, and storage for accounts and saved shows.
  • Shopify — online store, checkout, and payment processing.
  • Spotify / YouTube — optional music integrations you choose to connect for building shows; use is governed by their terms and privacy policies.
  • Email/hosting providers — to deliver messages and host the website.

5. Data Storage & Security

We use reasonable technical and organizational measures to protect your information, including encrypted connections and access controls on cloud data. No method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

6. Data Retention

We keep your information for as long as your account is active or as needed to provide the Services, resolve disputes, and meet legal obligations. You can delete your saved shows at any time, and you can request deletion of your account (see below).

7. Your Rights & Choices

Depending on where you live, you may have the right to access, correct, export, or delete your personal information, and to object to or restrict certain processing. To exercise these rights, email Support@octorig.com.

If you are in the EU/UK, we process personal data under applicable data-protection law (such as the GDPR). If you are a California resident, you have rights under the CCPA/CPRA, including the right to know and delete personal information and to not be discriminated against for exercising those rights.

8. Children

The Services are not directed to children under 13 (or the minimum age in your jurisdiction), and we do not knowingly collect their personal information. If you believe a child has provided us data, contact us and we will delete it.

9. Changes to This Policy

We may update this policy from time to time. We will post the new version here with an updated date, and where appropriate provide additional notice. Continued use of the Services after changes means you accept the updated policy.

10. Contact

Questions about this policy or your data? Email Support@octorig.com.